Optimize Your Group Coaching Program
With A Customer Success Plan
If you've created a successful group coaching or certification program, you already know that students that see results fuel your marketing. When students stall out from learning, they're more likely to cancel.
Happy students stay longer in your program, pay more, and refer you business!
Customer Success helps your coaching students see results and grows your recurring revenue.
This might look like increased retention rates, annual recurring revenue boosts, and getting booked for related coaching and services.
Business growth without the hustle
Grows your annual recurring revenue
Streamline your customer onboarding
Increases customer lifetime value
increase 95% of your profit, if you retained just 5% of your group coaching clients?
Frederick Reichheld, Founder of Bain & Company - inventor of the Net Promotor Score
A 1:1 Customer Success Intensive to map out your customer success plan for an entire year in less than 4 weeks!
The simple truth is that new customers cost 5-25x more than past customers...
so the key to increasing revenue ISN’T just acquiring customers -
BUT, focusing on keeping them!
So, while flashy sales funnels might get people through the door -
THEY DON'T EXACTLY keep the revenue coming ...
Customer Success keeps your revenue growing from customers you already have.
Large quantity, low quality leads
Customer Success Cycle
Lower quantity, high quality with aligned messaging
Definition: Customer success is the concept of achieving business growth by adopting a customer focused approach.
Here's how a simple 5% increase in
recovers lost recurring revenue.
And at the end of the 6 month period, you lose 25 clients and $25k out the door.
Fed up with low course completion rates, repetitive questions, and drowning in a sea of disconnected curriculum?
Book an intensive so I can help!
Here's what happens after you book
Stage One: Group Program Audit aka "Learning Analysis"
You send me your group program curriculum and I review it from top to bottom with my expert eye of instructional design.
Stage Two: Annual Customer Success Plan
I send you a step-by-step roadmap expertly guiding your clients toward massive results in your group coaching program.
Here's just a taste of what I'll provide.
✅ Clear metrics and milestones for optimal student success
✅ Recommendations for key changes to the customer onboarding
✅ Key insights to helpful tech tools and resources for improving customer experience
✅ Renewal and retention goals
Stage Three: Customer Success Plan Intensive
Two Full Hours of 1:1 Consulting (we’ll go over my findings in detail, make expert tweaks to elevate your curriculum, & maximize ways to delight and deliver a powerful client experience for results so good they can’t help but tell their friends.
Quarterly business reviews can be booked to keep your retention and customer success on track.
Things feel messy and out of alignment from your true vision for your program.
Students seem stalled from taking action leaving you or your team asking -
“What’s missing from this curriculum?”
Your drive and desire to help your students succeed leaves you wondering
“How can I make this program even better?”
You know client success stories are needed to fuel your marketing.
Anxiously banging your head on the wall wondering where the missing learning pieces are in your program
Spending 5X more time and marketing revenue converting new clients
Too many hours working with wrong-fit clients instead of the ones you really want to work with
Finally, have the group program you've always wanted to deliver
Before the customer success plan
After the customer success plan
My name is Melody. I’m the founder at The Course Consultant. I help visionary leaders, specifically those with a group program and subscription business models, expand their recurring revenue through powerful learning experiences.
As a Certified Virtual Customer Success Manager and Instructional Designer - I’m passionate about two things: getting your customer’s better results through education AND helping you grow your recurring revenue.
Questions? I've got you covered
Can you help me organize and identify new or updated curriculum?
I'm in! Where will we chat? Do you offer Zoom or Voxer calls?
What's the difference between the Founder and Accelerator Plan
Can I hire you to manage and implement for my programs?
I have another question!
Better student results, happier customers,
& more repeat business
$3,250 or 2x $1,625